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FAQ

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Find answers and solutions to common issues. If you can't find an answer, contact us and we will be happy to help.

Web Design & Hosting

Find our recent Web Design & Cloud Hosting questions here. 

What is Web Design or Web Development?

Web development is the work involved in developing a web site for the Internet or an intranet. Web development can range from developing a simple single static page of plain text to complex web-based internet applications, electronic businesses, and social network services.

What is the cost for development?

We’ll develop your website or web application with no upfront costs. This is a complimentary service when signing up for Ciberbuy.com.

Are your websites mobile responsive?

Yes, all our web development projects are fully compatible with any iOS and Android device. 

Will the website be secure to use?

Yes, SSL Secure technology integration will be used to establish an encrypted between your website and visitor.

I do not have a logo, what do I do?

Don’t stress. We will provide you with banners, a logo and graphic design material when signing up free of charge.

How long will it take to get a new website?

The average waiting period can differ from 3 days to 10 days, depending on the style and what you require.

Will you maintain my website for me?

Yes, we provide hourly revisions monthly to all our clients.

When do I pay?

You’re subscription starts before the development process begins.

Who writes the content for the site?

You do, to ensure that your expectations are always met. 

What is cloud hosting?

Cloud hosting utilizes a network of virtual servers, which use resources from a network of physical servers. Instead of having all of your site’s files on a single physical server, they’re spread out among an entire network of servers.

How does cloud hosting work?

Cloud hosting is similar to other cloud technologies. Instead of running a task or program on a single machine that workload is spread out across many different machines. The same thing occurs with cloud hosting. It’s the equivalent of having dozens (or even hundreds) of personal servers all over the globe, but with less physical resource allocation.

What are the benefits of cloud hosting?

Cloud hosting has a few distinct benefits that set it apart from other kinds of hosting. Below we look at what these unique benefits entail:

  • Scalability — With cloud hosting you’ll be able to scale your resource use in real-time. Since you’re not limited to a single physical server, you can easily scale up during traffic spikes or when other situations arise.
  • Unique pricing — In a cloud hosting environment you only end up paying for what you actually use. You’re not paying for high resource use if you don’t actually need it, as it’s easy to scale up at a moments notice.
  • Customization — With cloud hosting you’ll have extensive customization options at your disposal that aren’t limited to physical server restrictions. However, leveraging these technologies does require a certain amount of technical skill.
  • Security — Since your site is stored in more than one location you’re fine if a single server location is compromised. There are different security protocols that need to be in place to handle such a wide spread of data and resources, but some users enjoy not having all of their site’s files in a single location.
Can I downgrade and upgrade my hosting later?

Yes, cloud hosting enables you to easy downgrade and upgrade your plan.

Will my website be online 24/7?

Yes, your website is always live and available on the world wide web. No more unexpected offline traffic surges.

Is cloud hosting safe?

Yes, cloud servers provide dedicated safety measures and makes your website isolated from any server issues including hacking, failure, or system overloads.

Media Storage & CDN

Find our recent Media Storage & CDN questions here. 

What is a cloud media storage service?

Our cloud media storage service is built to store and retrieve any amount of data from anywhere on the Internet. It’s a simple storage service that offers an extremely durable, highly available, and infinitely scalable data storage infrastructure.

What kind of data can I store?

You can store virtually any kind of data in any format, however we use it to store your media files for your website.

How much data can I store?

You can store an unlimited amount of data.

How reliable is it?

Our storage services gives our developers access to the same highly scalable, highly available, fast, inexpensive data storage infrastructure that large websites uses to run its own global network of web sites. Cloud storage is designed for 99.99% availability.

Who uses cloud storage?

Netflix delivers billions of hours of content from cloud storage to customers around the world. Airbnb houses backup data and static files on cloud storage, including over 10 petabytes of user pictures. FINRA uses cloud storage to ingest and store data for over 75 billion market events daily. GE uses cloud storage to store and protect a petabyte of critical medical imaging data.

What is a CDN?

CDN stands for “Content Delivery Network”. It is a web service that gives businesses an easy and cost effective way to distribute content with low latency and high data transfer speeds. With a Content Delivery Network, your files are delivered to end-users using a global network of edge locations.

What do you do with a CDN?

We use it to distribute your website or application content with low latency and high data transfer rates by serving requests using a network of edge locations around the world.

Which edge locations do you use?

We use a variety of edge locations located across the world to guarantee up time and response from any browser your client may use.

Is using your CDN secure?

Our Content Delivery Network infrastructure and processes are all compliant with PCI-DSS Level 1, HIPAA, and ISO 9001, ISO 27001, SOC (1, 2 and 3) to ensure secure delivery of your most sensitive data.

Can I use large media files with your CDN?

Yes, as the global network infrastructure has grown and improved, cache retention has emerged as a key contributor to performance. The content delivery network (CDN) is architected to keep objects longer in cache and to reduce cache churn.

Bulk SMS & Emails

Find our recent Bulk SMS & Email questions here. 

How can businesses use text message marketing?

Sales, events, discounts, reminders, software upgrades, important announcements and referral requests can all be promoted by businesses via text message marketing.

Why is text message marketing effective?

Response time and reach are part of what makes text message marketing effective. Consider that, according to the Pew Research Center, 90% of cell phone owners say they “frequently” carry their cell phone on them.

Can text message marketing be automated?

Absolutely. Businesses can schedule the day and time that their text message marketing campaign is launched.

What can businesses include in a text message?

Text messaging marketing allows for 160 characters. This can include letters, numbers, symbols, spaces and punctuation. For businesses wanting to send links to specific landing pages, URLs can be shortened significantly to avoid using up all the character allotment.

Can text messages be customized?

Yes, businesses can determine which customers get texts and what is in each text. Messages can be personalized to include the customer’s name, order status and even a specific landing page on a website.

Can businesses get reports about their text message marketing campaign?

Yes, reports can track a variety of things, including campaign effectiveness, delivery status and clicks on personalized links.

Does text message marketing require businesses to hire marketing firms?

Unlike other more complicated marketing methods, advanced software design makes text message marketing simple enough that almost anyone can do it.

What is the benefits?

Build Loyal Customers
Offer your customers promotions and offer information about your business when you feel the need.

Generate word of mouth
Word of mouth is a powerful tool and SMS promotes this with instant communication.

Improve communication
SMS Marketing is an easy, fast and reliable way to communicate with all of your customers.

Fast and Effective
Text Messaging is an instant marketing tool, getting your message into the hands of the right audience, when you want it.

Cost Effective
SMS Marketing is an inexpensive method of communication in comparison to traditional marketing.

Integrate into your Marketing Campaigns
Easily integrate it into any of your marketing campaigns.

Straight to the point
Getting straight to the point is important, telling customers exactly what you want them to know.

Time management
SMS Marketing you will save a lot of time, allowing you to concentrate on other areas of the business.

What is email hosting?

An email hosting service is an Internet hosting service that operates email servers.

What else is included?

We integrate FES, our dedicated Fast Email Service to provide fast response throughout your mail client. 

Do you create my email addresses?

Yes, we do all the work. You can easily get in touch with your dedicated account manager to maintain, create and delete emails as you wish.

Do I get 15GB Disk Quota?

Yes, we provide our clients with 15GB Disk Quota when integration with our preferred mail client at no charge.

What is FES?

FES stands for Fast Email Service. This service enables you to send and receive fast emails.

Do I pay extra for FES?

FES has a stand alone limit of emails you can send and receive. When you approach your limit, your account manager will reach out to you. If you wish to proceed using FES after you’ve reached your limit an additional fee may apply.

Analytics & Links

Find our recent Data Analytics & Branded Link questions here. 

Benefits of using Google Analytics


Build a complete picture.
Analytics makes it easy to understand how your site and app users are engaging with your content, so you know what’s working and what’s not. See how people are interacting with your sites and apps and the role that different channels play by viewing robust reports and dashboards. You can even connect systems used to measure CRM, points of sale, and other touchpoints with your customers for a more complete view.

Connect your insights to results.
Analytics is built to work with Google’s advertising and publisher products so you can use your insights from Analytics to help you reach the right customers. Connect Analytics with Display & Video 360, Google Ads, AdSense, AdMob, and Ad Manager. Create remarketing lists using your Analytics data and then easily access them in Display & Video 360 and Google Ads.

Make your data work for you.
Analyze data quickly and encourage collaboration with an easy-to-use interface and shareable reports. Process and share huge amounts of data in a snap, while using our configuration APIs to keep things flexible and fully programmatic. Analytics also offers built-in technical support and a global infrastructure that delivers secure, accurate data across your sites and apps.

Get insights only Google can give.
Use Google’s unique machine learning capabilities to discover new insights from your data — such as which users are likely to convert or which customers have high revenue potential.

Why do I need it?

With Analytics you can generate reports and set goals that tell you where your customers are coming from and what helps them to convert. This allows you to make choices that will help to grow your business quickly and efficiently, rather than flying blindly and taking wrong turns on the way.

By using Google Analytics you can save yourself a lot of time, money, and energy by focusing on what actually works for your business.

What does it do?

In short, Google Analytics reports and tracks the traffic that comes to your website. Within Analytics you’re able to see where your website traffic is coming from, what type of device people are using to access your website, and see the demographics of the people visiting your site.

How do I set it up?

We do all the heavy lifting for you (Complimentary) with your selected Ciberbuy service.

Can I request specific data?

Yes, you can reach out to your dedicated account manager to request specific data for your required cloud service.

What is branded links?

A branded link is simply what it is – a custom version of your URL you want to share online  – built around a brand name or related term. Unlike generic shortened links (like buff.ly or goo.gl), brands these days prefer to use a link that incorporates their name, associating themselves with the content they share, reinforcing brand awareness and increasing their brand recognition.

 
What is the benefits of using branded links?

You build brand awareness. Start building a brand and improve your brands image with one of the crucial brand awareness tools. 

How many links do I get?

Get started and get up to 1000 Lifetime branded links with our low cost subscription.

Can I track the links?

Yes, you will receive convenient monthly reports surrounding your branded links reach, clicks and progress.

May I change or cancel my subscription?

Credit card subscriptions are month-to-month and may be upgraded, downgraded, or canceled at any time by contacting your dedicated account manager. Changes to your account are immediate.

What happens to my links if I cancel my account?

If you cancel your account, your service will be immediately deactivated and will stop working.

What happens if I reach my subscription limit?

An additional charge will be charged or you can upgrade. However you’re dedicated account manager will keep you updated surrounding your remaining limits on a monthly basis.

What domain should I use?

Your primary domain is the best choice to create brand awareness. Alternatively we can register another domain at an additional annual charge. Please take note: You can merely just complete the sign up process and we’ll do everything for you on request.

Payments

Find our recent Payment Gateway questions here. 

What payments do you work with?

We work with two well known and secure payment gateways.

PayFast for South African Business and 2Checkout for International.

How do I get started with 2Checkout?

Ciberbuy is a registered referral partner for 2Checkout.com, allowing our clients to integrate and start accepting payments through their Ciberbuy services. Having a Ciberbuy account gives you access to free 2Checkout integrations.

What is the waiting duration before I can accept payments?

If you’ve sent all the necessary documentation to your dedicated account manager the process can take up to 7 working days to approve your application.

What is the benefits of 2Checkout?

It’s completely free to get started. You only pay a successful transaction fee.

What You Get
Sell instantly in 200 countries / territories
Integrate quickly with your Ciberbuy service
Scale up for international growth
Sell any type of product
Access to recurring billing