Frequently Asked Questions

Getting Started

How do I register with Ciberbuy??

To register and start making use of our business marketplace, click here or at the top of our Ciberbuy website and select “Create An Account”. We do not sell directly to the public hence the reason you should provide your organization details as requested while registering.

When can I start to buy?

After you’re registration is sent through to our Account Management team, you’ll be notified by your assigned account manager with all necessary login information. Response time (30min-1Hour)

How do I buy something from Ciberbuy?

1. Find the product you wish to buy

You can selected “All Departments” or make use of the search icon located on nearly every page of the store.ciberbuy.com website. Find this icon in the top right menu bar, once clicked it will open the search bar for your convenience.

When you find a product that interests you, click the title or name of the product to see its details, including availability.

2. Add to Cart

Once you’ve found your your product you can click “Add to Cart“. Your buy Cart contains all the products that you have selected to  purchase. Once you’ve added a product to your cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the shopping bag icon at the top right of any page on the Ciberbuy website.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.
3.2. Choose your delivery method:
3.3. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.
3.4. Click “Place Order”
3.5. You’ll be redirected to our secure payment gateway partner PayFast to complete your purchase.

Payments

When do I qualify for COD?

Cash on delivery (COD) is offered as a payment option for certain customers upon request, delivered within certain geographical areas, and on select products based on value.

Mobicred Help

If you have any questions about Mobicred you can visit www.mobicred.co.za

or you can contact them via email at customerservice@mobicred.co.za or call them on 08600 62733.

How do I pay using Mobicred?

New Customers

  1. First, you’ll need to register on Mobicred’s website and complete your application.
  2. Once approved, you can come back and pay for your items using Mobicred*.
  3. Your application may take 1 business days to process
    If you need your items right now, please select a different payment method. We can’t guarantee that your items will still be in stock when you return.

Existing Mobicred users:

  1. Select Mobicred as your payment option during checkout on PayFast.
  2. Log in using your Mobicred username and password.
  3. Enter the one-time pin (OTP) that will be sent to your mobile phone.
  4. Click on “Confirm & Pay”.
  5. Your Mobicred account will be debited and we will send you a confirmation email of your order.

*Subject to credit approval. T&Cs apply. For more information & interest rates, see What is Mobicred?

What exactly is Mobicred?

Mobicred is a simple and convenient online credit facility that allows you to buy on the store.ciberbuy.com website and repay the amount in monthly installments. Interest is charged at 21% per year. Please note the annual interest rate may change.

What payment options is available?

Through our payment gateway partner PayFast, payment can be made with:

  1. Credit & cheque cards
  2. Instant EFT
  3. Mobicred
  4. Zapper
  5. Masterpass
  6. ATM debit cards (via Visa Electron and Maestro)

When will my Instant EFT payment clear?

When paying by Instant EFT, there will be no waiting period before your payment is received and your order is authorized.

When will my credit card be charged?

Your credit card will be charged after the successful placing of your order and the approval of your card. If there are any problems, you’ll hear from us.

Exchanges & Returns

What if I don’t have the original shipping packaging?

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the invoice in the parcel so that we can easily identify your return issued by your account manager.

What is Ciberbuy’s return policy?

You can read more about our Return Policy by clicking here.

How do I return a product?

Please reach out to your dedicated account manager to fulfill your return request.

How long does it take to process my return?

Generally, once we have received the returned product, your return request will be processed within 10 days. Once your returned product has been validated, your account will be credited, unless you requested a replacement, refund or an exchange.

However, for products that fall withing the extended supplier’s warranty, the process can take up to 21 days.

For refunds, please note that your bank can take 3-5 business days to clear the funds back into your bank account.

How do I know if you received my return?

Generally, once we have received the returned product, your return request will be processed within 10 days. Once your returned product has been validated, your account will be credited, unless you requested a replacement, refund or an exchange.

However, for products that fall withing the extended supplier’s warranty, the process can take up to 21 days.

For refunds, please note that your bank can take 3-5 business days to clear the funds back into your bank account.

What are the options available for a return?

The available options are dependent on the reason for the return. Please contact your dedicated account manager to fulfill this request.

How long does it take for me to receive a refund?

For bank deposits and credit card refunds, it may take 3-5 business days, depending on your bank’s processing times, for the funds to reflect in your account.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account

What if I change my mind about my purchase?

Please contact your dedicated account manager within 24 hours of placing your order.

What if I received a damaged product?

If you notify your account manager  within 24 hours occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

  • replace the correct product to you (if the correct product is available) or;
  • refund you with the purchase price of the product.

Can I return sale products?

Yes, sale products can be returned.

Can I return a product without accessories?

Unfortunately not – the complete product has to be returned. This means that if a TV remote is not working, the TV needs to be returned as well, as it would need to be tested with the remote once fixed.

Am I allowed to drop off my return at your Cape Town Headquarters?

If approved by your dedicated account manager.

Can I return software that has already been installed?

No, unfortunately only software that has not been opened is returnable. Once the seal has been broken, the product is no longer returnable.

Shipping & Delivery

Can I change my delivery address?

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email. However please reach out to your dedicated account manager for any other possibilities.

What are my delivery options?

Courier – We deliver directly to your home or office, anywhere in South Africa.  All delivery and tracking details are supplied.

Collect – You can choose to collect from a Pargo Point near you or at our Ciberbuy Headquarters at no charge.

What will delivery cost me?

Contact your dedicated account manager to review the eligible cost for delivery on your account.

When do I get it?

Our picking, packing and delivery is linked to what you order, where you want it delivered or collected and how you choose to pay. So delivery and collection times can vary. Depending on your delivery method, your order can be fulfill within 3-5 working days.

Will I have to sign for my order?

If you’re not able to receive your package personally you are welcome to address the delivery to a different recipient by updating the delivery address details. For further  assistance contact your dedicated account manager.

What happens if a product is missing from my shipment?

Contact your dedicated account manager IMMEDIATELY upon delivery.

How do I track my order online?

You can start by tracking your order here.

General

What happens if a product is out of stock?

If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website. If you have already ordered the product on the website when it goes out of stock, we’ll let you know.

What happens if an item is out of stock?

If an item becomes out of stock, it will reflect as such on the site.

Is it safe to shop with you?

We take the security of your payment and personal information seriously. Read more about our secure payment gateway partner.

What do I do if I forgot my password?

Contact your dedicated account manager.

My email address has changed. How do I update this on my current account?

Reach out to your dedicated account manager to update your account details.

Have your own question?

Send us your question and we’ll answer it!