Return & Exchange Policy

RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be returned within 10 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Ciberbuy Proprietary Limited
Attn: Returns
17 Trafford Road, Blackheath Industrial, Cape Town
Cape Town, Western Cape 7580
South Africa

Return shipping charges will be paid or reimbursed by us.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

  • Software

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS
If you have any questions concerning our return policy or would like to submit a return,
please contact us at: 021 905 7002 or email admin@ciberbuy.com