Frequently Asked Questions

Bulk SMS

How can businesses use text message marketing?

Sales, events, discounts, reminders, software upgrades, important announcements and referral requests can all be promoted by businesses via text message marketing.

Why is text message marketing effective?

Response time and reach are part of what makes text message marketing effective. Consider that, according to the Pew Research Center, 90% of cell phone owners say they “frequently” carry their cell phone on them.

Can text message marketing be automated?

Absolutely. Businesses can schedule the day and time that their text message marketing campaign is launched.

What can businesses include in a text message?

Text messaging marketing allows for 160 characters. This can include letters, numbers, symbols, spaces and punctuation. For businesses wanting to send links to specific landing pages, URLs can be shortened significantly to avoid using up all the character allotment.

Can text messages be customized?

Yes. Businesses can determine which customers get texts and what is in each text. Messages can be personalized to include the customer’s name, order status and even a specific landing page on a website.

Can businesses get reports about their text message marketing campaign?

Yes. Reports can track a variety of things, including campaign effectiveness, delivery status and click-throughs on personalized links.

Does text message marketing require businesses to hire marketing firms?

Unlike other more complicated marketing methods, advanced software design makes text message marketing simple enough that almost anyone can do it.

Cloud Hosting

What is cloud hosting?

Cloud hosting utilizes a network of virtual servers, which use resources from a network of physical servers. Instead of having all of your site’s files on a single physical server, they’re spread out among an entire network of servers.

How does cloud hosting work?

Cloud hosting is similar to other cloud technologies. Instead of running a task or program on a single machine that workload is spread out across many different machines. The same thing occurs with cloud hosting. It’s the equivalent of having dozens (or even hundreds) of personal servers all over the globe, but with less physical resource allocation.

What are the benefits of cloud hosting?

Cloud hosting has a few distinct benefits that set it apart from other kinds of hosting. Below we look at what these unique benefits entail:

  • Scalability — With cloud hosting you’ll be able to scale your resource use in real-time. Since you’re not limited to a single physical server, you can easily scale up during traffic spikes or when other situations arise.
  • Unique pricing — In a cloud hosting environment you only end up paying for what you actually use. You’re not paying for high resource use if you don’t actually need it, as it’s easy to scale up at a moments notice.
  • Customization — With cloud hosting you’ll have extensive customization options at your disposal that aren’t limited to physical server restrictions. However, leveraging these technologies does require a certain amount of technical skill.
  • Security — Since your site is stored in more than one location you’re fine if a single server location is compromised. There are different security protocols that need to be in place to handle such a wide spread of data and resources, but some users enjoy not having all of their site’s files in a single location.

Content Delivery

What is a CDN?

CDN stands for “Content Delivery Network”. It is a web service that gives businesses an easy and cost effective way to distribute content with low latency and high data transfer speeds. With a Content Delivery Network, your files are delivered to end-users using a global network of edge locations.

What do you do with a CDN?

We use it to distribute your website or application content with low latency and high data transfer rates by serving requests using a network of edge locations around the world.

Which edge locations do you use?

We use a variety of edge locations located across the world to guarantee up time and response from any browser your client may use.

Is using your CDN secure?

Our Content Delivery Network infrastructure and processes are all compliant with PCI-DSS Level 1, HIPAA, and ISO 9001, ISO 27001, SOC (1, 2 and 3) to ensure secure delivery of your most sensitive data.

Can I use large media files with your CDN?

Of course, As the global network infrastructure has grown and improved, cache retention has emerged as a key contributor to performance. The content delivery network (CDN) is architected to keep objects longer in cache and to reduce cache churn.

Email Hosting

What is email hosting?

An email hosting service is an Internet hosting service that operates email servers.

Do you create my email addresses?

Yes, we do all the work. You can easily get in touch with your dedicated account manager to maintain, create and delete emails as you wish.

Do I get 15GB Disk Quota?

Yes, we provide our clients with 15GB Disk Quota when integration with our preferred mail client at no charge.

What is FES?

FES stands for Fast Email Service. This service enables you to send and receive fast emails.

Do I pay extra for FES?

FES has a stand alone limit of emails you can send and receive. When you approach your limit, your account manager will reach out to you. If you wish to proceed using FES after you’ve reached your limit an additional fee may apply.

Android Development

What native app development do you provide?

We provide native android app development to our customers.

Can I change my app after published?

Indeed we can, our engineers will change any features and settings you request as long as its eligible for your selected package. These changes will be charged to your remaining monthly revision. You can purchase additional revision time at an additional cost.

Will you maintain my app for me?

Yes, we provide hourly revisions monthly to all our clients. The amount of revision hours is based upon your hosting package.

Do I pay for push notifications?

Yes, you only start paying for push notifications if you’re monthly notifications associated with your hosing plan is depleted.

How long will it take to get a application?

Depending on your use case it may take 5-14 days. For Ultimate E-commerce clients it may take up to 20 days.

Security

What is SSL?

SSL, or Secure Socket Layer, is a universally accepted security protocol used by web browsers and web servers to protect data in motion—it’s the Web’s protocol for encryption. SSL has two components—the protocol and the certificate. The protocol is the code and procedures which allow computers to handle the encryption. ¬The certificate identifies the specific web server and works in combination with a unique code used for encryption. Together, they enable a secure HTTPS connection.

What is encryption?

Encryption is the basis of secure web communications. The process turns “plain text” into “cipher text” to scramble data so it’s not readable by anyone except the intended party. Historically, most websites have been served over HTTP or Hypertext Transfer Protocol which has one glaring flaw—it’s not secure. Any information transmitted via an HTTP connection is easy to steal. Given that today we share all sorts of sensitive information online—including addresses, login IDs, passwords, credit card numbers and more—the browser community has pushed for the entire web, not just e-commerce sites, to be encrypted. Encryption is enabled via an HTTPS connection.

What is the difference between HTTP and HTTPS?

HTTP has been the accepted standard since 1997 and was the traditional way to serve up a website, even though it didn’t provide a secure connection. When you install an SSL certificate, your website will be served up using HTTPS (HTTP + SSL) instead of HTTP, indicating an encrypted connection.

What is an SSL Certificate?

An SSL Certificate is a server-based software product that serves two primary functions. The first is to secure data in motion by enabling an encrypted connection between clients (website visitors) and web servers (that host a website) via the SSL/TLS protocol. All SSL Certificates offer this base-level encryption but differ on the second function—identify validation. The second important function of an SSL Certificate is to authenticate, or validate, the identity of the company or organization holding the certificate. Trust is everything when you’re communicating or doing business online. Today’s skeptical visitors need assurance you’re legitimate. SSL certificates offer various levels of validation and visual trust indicators.

Why do I need an SSL Certificate?

SSL Certificates aren’t just for e-commerce anymore. Starting in 2016, industry titans such as Chrome and other key browsers have made significant changes that turned encryption into a website security standard. Encryption and trust are both critical to your online success. SSL Certificates provide encryption to secure data in transit and, more importantly, validate who’s on the other end of online communications, giving users confidence to share their information—and their money.

Is basic encryption enough?

The importance of securing data is obvious when you consider the sensitivity of information sent across the Internet. That’s why all browsers have now require all webpages—not just e-commerce—to be served over an encrypted, or HTTPS, connection. Webpages still being served via HTTP now display a “Not Secure” warning to visitors so across-the-board encryption is critical. But SSL Certificates provide more than just encryption—they validate identity and communicate trust, the foundation of the online economy, using visual trust indicators.

What is a Site Seal?

Site Seals are highly identifiable visual images—static or dynamic—that appear on webpages to assure visitors their connection is encrypted and they’re safe on your site. Think of the Better Business Bureau trust mark, only related to website security. They help you differentiate your site from competitors and give visitors an extra level of assurance that boosts trust and conversions. Domain Validation (DV) SSL Certificates have a static Site Seal. Organizational Validation (OV) and Extended Validation (EV) SSL Certificates have a dynamic clickable Site Seal.

What is SSL? Why do I need an SSL certificate for my website?

SSL stands for Secure Sockets Layer and is a digital encryption file that protects information sent from a browser to a server. Doing business online successfully is all about establishing trust. These certificates play a vital role in keeping nconsumer information like credit card numbers, usernames, passwords, email content and more, safe from hackers and other unwanted eyes.

SSL certificates were previously used primarily by sites that collected user information. Today they’re a requirement for all websites since all the major browsers now display “Not Secure’ in the address bar for any unencrypted HTTP connection. Protecting data in transit, or encryption, is one vital function of an SSL certificate. The other equally, if not more, important is identity authentication. Validation confirms for visitors there’s a legitimate entity on the other side of the connection. For ecommerce sites that process transactions, a premium solution like an Extended Validation (EV) certificate is highly recommended, since it displays more extensive trust indicators and comes with a clickable site seal for visitors to get more in-depth company and certificate details. EV certificates have been proven to increase conversions in multiple studies.

What are the differences between the types of SSL certificates?

There are three different types of SSL certificates: Domain Validation (DV), Organization Validation (OV) and Extended Validation (EV). All of these certificates encrypt, but the main difference is in how much trust they add to a website. DV certificates can be issued in mere minutes, with the Certificate Authority (CA) simply validating the customer owns the domain they wish to secure. The downside to DV is it’s easy for everyone, including hackers, to get these encryptiononly certificates. In fact, according to PhishLabs as of Q3 2018, 49% of phishing websites were served up over HTTPS connections with the vast majority protected by DV certificates. So, if trust and conversion are important, DV may not be enough to give visitors complete confidence. Both OV and EV certificates require a more thorough vetting, plus enable a number of different trust icons within a browser and on a website to ensure online visitors it’s safe to make purchases and/or share information. While EV visual trust indicators look slightly different depending on the browser, they give visitors the most visible confirmation of the highest level of validation.

A standard DV, OV and EV certificate can protect one domain (both www and non-www if the certificate is generated as “www.domain.com”). However, there are multi-domain certificates available which can secure multiple domains on just a single cert, as their name suggests. Depending on the brand of certificate, a multi-domain solution can secure up to 101 total domains.

There are also Wildcard SSL certificates available. These certificates secure one main domain (www.domain.com) along with an unlimited amount of subdomains (mail.domain.com, etc.domain.com, subdomain.domain.com, etc.).

How long does the validation process take for OV and EV certificates?

Typically, the validation process for OV and EV certificates takes between 2-5 business days. OV certificates don’t require as much vetting as EV certificates, but they also don’t come with the full company and domain information in the address bar or the clickable site seal, so visitors can get full details. And if your customer can qualify for an OV certificate, they can probably qualify for an EV certificate as well – so it’s recommended they opt for the premium EV option, as it offers the biggest bang for their buck.

A lot of the validation process depends on customer response times, so it’s best to have the necessary information ready to go when the Certificate Authority (CA) makes contacts, to make the process move as quickly and smoothly as possible.

What is a CSR? How do I generate my CSR?

The CSR (Certificate Signing Request) is a formal request from the website server to the Certificate Authority directly. This is basically a “letter” requesting the certificate. It’s a string of text generated from the server. This string of text is required to obtain an SSL certificate and provided to the Certificate Authority during the generation process. In order to generate a CSR, the customer needs to know what kind of server software they’re running. If they don’t know, they should ask their hosting provider.

What is your relationship to the Certificate Authorities?

We’re a preferred partner of many of the leading Certificate Authorities in the world like Symantec (formally VeriSign), Thawte, GeoTrust, RapidSSL, DigiCert, and Sectigo (formerly Comodo CA). We’re fully authorized to sell their certificates and the SSL certs you purchase from us are the exact same ones you’d get from purchasing direct, but at a much more affordable price.

Storage Service

What is a storage service?

Our object storage service is built to store and retrieve any amount of data from anywhere on the Internet. It’s a simple storage service that offers an extremely durable, highly available, and infinitely scalable data storage infrastructure at very low costs.

What kind of data can I store?

You can store virtually any kind of data in any format.

How much data can I store?

The total volume of data and number of objects you can store are unlimited. Individual Amazon S3 objects can range in size from a minimum of 0 bytes to a maximum of 5 terabytes.

How reliable is it?

Our storage services gives our developers access to the same highly scalable, highly available, fast, inexpensive data storage infrastructure that large websites uses to run its own global network of web sites. Cloud storage is designed for 99.99% availability.

Web Development

How much does a new website cost?

You pay 0.00 (zero) costs for the development of your website and only pay for the resources you use month-to-month included in your selected hosting package.

How long will it take to get a new website?

The average waiting period can differ from 3 days to 10 days, depending on the style and what you require.

Will you maintain my site for me?

Yes, we provide hourly revisions monthly to all our clients. The amount of revision hours is based upon your hosting package.

Will my website be mobile-friendly?

Yes, your website will be user friendly/responsive to any Android or iOS device.

When do I pay?

You’re subscription starts before the development process begins.

Who writes the content for the site?

You do, to ensure that your expectations are always met.